Frequently Asked Questions


Why are Sargento cheeses being recalled?

Deutsch Kase Haus, LLC of Middlebury, Ind. has notified Sargento Foods Inc. that a specialty Longhorn Colby cheese they supplied to Sargento must be recalled due to a potential contamination by Listeria monocytogenes. No illnesses have been reported. Sargento Foods Inc. is issuing a recall as part of our ongoing commitment to quality and food safety.

What are the symptoms of eating foods containing Listeria monocytogenes?

If exposed to Listeria, otherwise healthy people might have mild to no symptoms, but others may develop fever, muscle aches, nausea, vomiting and diarrhea. Symptoms may begin in a few hours or take 2 or 3 days to appear.

I think I may have eaten the recalled product. What should I do?

If you develop signs or symptoms of Listeria monocytogenes exposure, seek medical attention immediately. Dispose of the remainder of the product to assure it will not be eaten by anyone else. If you handle the recalled product, please remember to wash your hands thoroughly with warm water and soap for 20 seconds after handling the product. As always, we recommend you contact your doctor or a health professional for medical advice.

What should I do if I bought a recalled product?

If you purchased any of the recalled products, please throw it away to ensure it will not be eaten by anyone. Do not return it to the store.  If  you have any questions or would like a reimbursement, please contact Sargento at 1-800-243-3737 between 9 a.m. and 4 p.m. (Central Time), Monday through Friday, or send us an e-mail through our website Sargento.com Contact Us page.

Where can I find the “Sell By” date?

You can find the “Sell By” date on the front of the package. The date is stamped in black and will include numbers and letters. Here’s an example of where you’ll find it on the package:

 

     

 

Where can I find the UPC number?

You can find the UPC number on the back of the package below the bar code.  The UPC code begins with 46100 and looks like this:

 

How can I find out if my cheese is affected by this recall?

To determine if your cheese is affected, consumers can search by UPC or “Sell By” date using the Search Product tool.